About Free Delivery
Unless stated otherwise, all orders of £75.00 or more are delivered FREE of charge to UK mainland addresses. Some georgaphical restrictions apply and we are unable to offer free delivery to the Scottish Highlands, Northern Ireland, and off-shore UK addresses. For a full list of restricted addresses and delivery prices, please view the delivery table below. Full carriage charges are calculated during the checkout.
Carriage charges will apply for all orders under £75.00 regardless of country. Any special order items or items stated as such will be charged carriage and will be quoted for during the checkout or at time of purchase.
Delivery Table
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UK Mainland Delivery is
FREE for orders over £75 For smaller low cost items postage charges apply: |
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Royal Mail Tracked Mail Tracked 2 – 3 days |
DPD Premium Tracked 1
– 2 days |
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Small Items < 1kg |
£3.00 |
£6.50 |
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Medium Items < 1.99 kg |
£3.50 |
£6.50 |
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Maxi Items < 15 kg |
£4.50 |
£6.50 |
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Large Items > 15.0 kg |
DPD Courier £6.50 |
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UK Mainland Delivery is
FREE for orders over £75 Exceptions: Northern Ireland and Scottish
Highland and Isles Postcodes AB2, AB30-38, AB41, AB43-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV40-IV51, IV51-56, IV63, KW1-17, PA20-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50, HS1-9, KW15-17, ZE1-3 2 kg to 19.9 kg Scottish Highlands £9.00 2 kg to 19.9 kg Northern Ireland £14.40 20 kg + Scottish Highland / Northern Ireland £31.20 British Islands: Isle
of Wight, Isles of Scilly, Isle of Man 30 kg + £18.00 |
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PLEASE NOTE Any shipping serviced used other than our default, standard service (Royal Mail) is strictly NON REFUNDABLE. This includes special Premium Fast Shipping Services.
Packaging
Please retain all packaging materials until you are happy that the product is correct, undamaged and fully working. For products delivered on pallets, please retain the pallet until you are certain the product is correct, undamaged and fully working. For any collections of products that were originally sent on a pallet, the product will need to be re-palletised by the customer before a collection can take place.
Returns
We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in store. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please do not use or damage the items whilst you inspect them. Do not try them in an environment that might make them dirty (e.g. in the garden).
It is your responsibility to fully inspect the item upon delivery before first use, that the item you have purchased is to your satisfaction and therefore fit for purpose. Should you notice a fault or defect with any product or find that there are missing components, please contact us immediately. Failing to contact us at this early stage could affect your return/warranty entitlements.
Any unwanted item unless faulty, must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.
It is your responsibility to fully inspect the item upon delivery before first use, that the item you have purchased is to your satisfaction and therefore fit for purpose. Should you notice a fault or defect with any product or find that there are missing components, please contact us immediately. Failing to contact us at this early stage could affect your return/warranty entitlements.
Any unwanted item unless faulty, must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.
Delivery Charge Refunds
Nice Stuff's original outgoing delivery charges will only be refunded if you cancel and return your order with us within seven working days after the day of receipt of your goods. Otherwise delivery charges will only be refundable in the case of faulty or damaged goods, or where the incorrect product has been received.
Any delivery costs incurred by the customer to return any unwanted products are the responsibility of the customer.
Any delivery costs incurred by the customer to return any unwanted products are the responsibility of the customer.
PLEASE NOTE Any shipping serviced used other than our default, standard service (Royal Mail) is strictly NON REFUNDABLE. This includes special Premium Fast Shipping Services.
Returns of small items by Post
With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 28 day period, we reserve the right to not offer a refund. Your item may instead be returned to you and prior to sending you will charged you the re-delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.
Larger items including machines that require courier collection
If you wish to return a larger item including machinery that will require a courier collection, a collection charge of £24 may be applicable. The item must be unused, unopened, and be in its original packaging, complete with all included accessories. This does not affect your statutory rights in respect of faulty or damaged items. We are unable to offer any courier collection service to orders outside of the mainland UK.
International refund policy
Please note: if you return your purchase to us from outside the UK, this is done so at your own risk. We will not accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase. We are unable to offer any courier collection service to orders outside of mainland UK.
When will I receive my refund?
Once we have received the returned product(s) and if appropriate, any packaging, a refund will be credited to the original payment method or card. Please note that it may take up to 21 days for your bank to credit your account. We are not liable, and cannot take responsibility for any bank charges that you may incur during the refund process.
